Privacy Policy

Effective on February 5, 2018

TRUSTe Privacy Certification

This privacy policy applies to the following URLs:

And these Platforms/Services: | | | | | | | | | | |

Which are owned and operated by Trondent Development Corp. (“Trondent”, “we” or “us”). This privacy policy describes how Trondent Development Corp. collects and uses the personal information you provide on our web sites. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Trondent.

Trondent and its parent/subsidiary company Graham Carreras Holdings, LLC participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Trondent is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. []

Trondent is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Trondent complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Trondent is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Trondent may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at

Under certain conditions, more fully described on the Privacy Shield website [], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Information Collection and Use

We collect the following personal information from you:

Contact or Registration Information such as name and email address

We use this information to:

  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns


We will share your personal information with third parties only in the ways that are described in this privacy statement.

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.


Upon request Trondent will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.  To request this information please contact us at

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out Preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at

Information Obtained from Clients

Information provided to us on our web site is used for providing sales and/or technical assistance. This information is stored as contact information per client agreement or in the case of sales, used as means to provide sales information.

Trondent collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Trondent has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Trondent’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Trondent will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Onward Transfer

Trondent will not transfer data to third parties other than directed or contracted by its client agreements. Trondent will not sell, rent or lease any of its data subject’s personal data.


Trondent is committed to securing clients and data subject’s personal information and website user’s personal information. We have deployed appropriate physical, electronic and managerial procedures to safeguard and secure this information. These measure include but are not limited to SSL, firewalls, intrusion detection and other automated security software. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Data Integrity

Trondent only collects data authorized by our clients. Where we are directed to transfer data to a third party by our client, Trondent follows the data masking and confidentiality provisions agreed to by the client and the third party.

The data Trondent is authorized to collect may include and is not limited to, a users full name, frequent flyer/hotel/car rental programs, seat selection, email address, home address, credit card numbers, home and work telephone numbers and other relevant personal information that is needed and authorizer by our clients to enhance the users travel reservation experience.


Trondent will allow its clients reasonable access to verify its commitment to adhere to the Safe Harbor principles. Trondent will cooperate with the EU Data Protection Authorities and the Department of Commerce to resolve any complaints and disputes arising in connection with its privacy policy. Trondent will investigate any reported complaints of violations of its privacy policy and will take action where violations are found. All Trondent employees will be required to be familiar with and adhere to this privacy policy.

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personal information.

Tracking Technologies

We and our affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Trondent may use cookies from time to time. Cookies are small text files a Web site can use to recognize a repeat visitor to the Web site. We use cookies for various reasons. We do not link the information we store in cookies to any personal information you submit while on our site. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser and is used for security identification purposes. A persistent cookie remains on your hard drive for an extended period of time and is used to maintain language and other navigation preferences. Cookies enable us to provide you with a better experience by allowing us to understand what areas of this Site are of interest to our client’s users. These cookies may track individual information. Cookies from Trondent can only be read by Trondent Web sites. If you do not want to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. If you choose to disable cookies in your browser, your ability to use some of the products and/or services at this Site may be affected.

The use of cookies by our tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. Our tracking utility company use persistent ID cookies to measure how users interact with the website.

We use Local Shared Objects, such as Flash cookies, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Trondent Development Corp. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Legal Disclaimer

In certain situations, Trondent may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may disclose personal information if required to do so by law, such as to comply with a subpoena, or similar legal process or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Trondent Development Corp or its visitors.

If Trondent Development Corp. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.


We will contact you per your request via the contact information provided. If applicable, per client agreement you may receive an email invitation to visit our site along with a temporary password allowing access to specific information including travel itineraries.

Notification of Changes

Clients and website users will be notified of a material change in the privacy policy by posting a prominent notice on the homepage and other pages deemed appropriate 30 days prior to the new use of the user’s information or by emailing all clients and notifying them of the material change.

Contacting Us

All inquires or complaints about Trondent’s privacy policy or anything related to the privacy or personal information handled by Trondent Development Corp., should be directed to:

Privacy Manager

Trondent Development Corp.
1300 S. Grove Ave.
Suite 204
Barrington, IL 60010
+1 847.277.0800

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.